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Exercise: Any questions?
Any questions? In the article How to fend off tricky questions in style, Ken Taylor tells you how to deal with questions after a presentation. Here, you can practise what you have learned.
Tipps (please click on the arrow to expand)
Someone has asked a question, and instantly your mind goes blank. Perhaps you just don’t know the answer. What do you do?
Step 1
Breathe — what feels like a lengthy silence to you is only seconds. Allow yourself some thinking time.
Step 2
Play for time — ask the questioner to repeat or rephrase the question to make sure you have understood it.
Step 3
If you really don’t know the answer, don’t be ashamed. Instead, adopt the attitude “I don’t know but I’d like to”, and ask if anyone else can help.
Step 4
If all else fails, “I don’t know, but I’ll find out” is a good answer to use. Offer your e-mail address, or collect business cards for further correspondence.
Related article
This exercise is based on the following article:
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