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Exercise: Any questions?
Any questions? In the article How to fend off tricky questions in style, Ken Taylor tells you how to deal with questions after a presentation. Here, you can practise what you have learned.
Tipps (please click on the arrow to expand)
Someone has asked a question, and instantly your mind goes blank. Perhaps you just don’t know the answer. What do you do?
Breathe — what feels like a lengthy silence to you is only seconds. Allow yourself some thinking time.
Play for time — ask the questioner to repeat or rephrase the question to make sure you have understood it.
If you really don’t know the answer, don’t be ashamed. Instead, adopt the attitude “I don’t know but I’d like to”, and ask if anyone else can help.
If all else fails, “I don’t know, but I’ll find out” is a good answer to use. Offer your e-mail address, or collect business cards for further correspondence.
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