Christel G.: "How can I write an out-of-office reply to incoming e-mails?"
I’m a Spotlight reader, and I get a lot of help for my office activities from your English at Work section. Thank you for that. Today I have to work up the courageden Mut aufbringenworked up the courage to ask you my question. Whenever l go on holiday, I have the same problem: how to write an out-of-office reply to incoming e-mails. I want to inform the sender how long I will be absentabwesendabsent and when I will be back. In addition, I want to tell him or her that no automatic forwardingWeiterleitungforwarding of the e-mail will take place. Lastly, I want to suggest whom he or she can ask for support. I want to write this courteouslyhöflichcourteously and correctly. Can you help?
Thank you very much in advance.
Ken Taylor: "It should always sound businesslike and positive."
First, you need to consider these important points:
1. The message is an official one and should to reflectwiderspiegelnreflect the style of your organization.
2. It should always sound businesslike and positive.
3. It should not contain personal information that might be to abusemissbrauchenabused: if you say you are going on holiday, for example, people will know that your home will be empty for some time.
4. You should inform your colleagues if you intend to give their contact details in your message.
5. The English should be clear and understandable. Here's an example:
Thank you for your e-mail. l am currently out of the office. l will return on Monday, 27 August 2021. Your e-mail will not be forwarded. For matters concerning the project, please contact John Smith at (e-mail address / telephone number). For any enquiries, please contact Meg Sims (e-mail address / telephone number).
If you need immediate assistance with anything else, contact Sally Barnes (e-mail address / telephone number).
Something along these linesin dieser Artalong these lines should work well for you.
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